Frequently Asked Questions

Protection you deserve and the value you expect.
Protection you deserve and the value you expect.

What is a PowerGard™ Protection Plan Residential contract?

A PowerGard™ Protection Plan Residential contract is an extended service or repair plan. It provides an extension of repair coverage beyond the manufacturer's warranty.

What coverage plans are offered for PowerGard™ Protection Plan Residential?

Depending on machine type, plans provide coverage beyond the manufacturer warranty in one year increments for up to four additional years. The contract goes into effect upon expiration of the manufacturer's warranty period. However, coverage for transportation begins on the day you purchase the plan.

The PowerGard™ Protection Plan Residential coverage for my machine refers to months and total hours. What does this mean?

The manufacturer's warranty on your machine ends when the total months of warranty coverage are reached OR when the hourmeter reading reaches the maximum number of hours allowed under the warranty. The PowerGard™ Protection Plan Residential contract works the same way.

Depending on whether you have a liquid cooled or air cooled machine, PowerGard Protection Plan Residential covers you for a maximum number of months OR hours, whichever comes first (see grid below).

Machine Manufacturer's Warranty Term PPPR Plan Term Hour Limit - Liquid-Cooled Engines Hour Limit - Liquid-Cooled Engines - TRACTORS Hour Limit - Air -Cooled Engines Hour Limit - Air -Cooled Engines COMMERCIAL MOWERS
12 months 12 Months Option 600 hours N/A 300 hours N/A
24 Months Option 800 hours N/A 400 hours N/A
36 Months Option 800 hours N/A 400 hours N/A
48 Months Option 800 hours N/A 500 hours N/A
24 months 12 Months Option 600 hours N/A 300 hours N/A
24 Months Option 800 hours N/A 400 hours N/A
36 Months Option 800 hours 1000 hours 500 hours N/A
48 Months Option 800 hours 1000 hours 500 hours 600 hours
36 months 12 Months Option 800 hours N/A 400 hours 400 hours
24 Months Option 800 hours N/A 500 hours 500 hours
36 Months Option 800 hours N/A 500 hours 600 hours - commercial mowers
48 Months Option 800 hours N/A 600 hours 700 hours - commercial mowers
48 months 12 Months Option 800 hours N/A 500 hours 500 hours
24 Months Option 800 hours N/A 500 hours 500 hours
36 Months Option 800 hours N/A 500 hours 500 hours

Do you cover transportation costs for repairs?

Transportation or travel costs for covered repairs are a major benefit of the PowerGard™ Protection Plan Residential contract. Some repairs may be made at your machine's location. A surcharge may be assessed if your machine is located outside of the John Deere Dealer's normal service area. Please refer to the contract's Terms & Conditions for details.

Is the Plan available for Commercial or Professional Users?

No. PowerGard™ Protection Plan Residential contracts are available for machines being used in residential/personal/recreational applications only.

When can I purchase the PowerGard™ Protection Plan Residential contract?

You can purchase a contract anytime during the manufacturer's warranty period.

What are some of the benefits of PowerGard™ Protection Plan Residential?

  • Peace of Mind knowing that defects in material or workmanship will be covered beyond the manufacturer's warranty.
  • Pick-up and delivery for covered repairs (defects in material and workmanship) is provided during the entire term of the contract.
  • Repairs will be performed by factory trained technicians using Genuine John Deere parts throughout the term of the contract.
  • Continues repair coverage offered by the factory warranty for the term purchased. See Terms & Conditions for full coverage details, exclusions, and limitations.
  • $0 deductible on repairs.

Does PowerGard™ Protection Plan Residential cover preventative maintenance and "wear and tear" items?

No.

Why should I choose this plan over other plans that are available in the market place?

This is a certified John Deere plan. Repairs will be performed by factory trained technicians using Genuine John Deere parts throughout the term of the contract.

How can I tell if a repair is covered under PowerGard™ Protection Plan Residential?

In general, repairs covered by the manufacturer's warranty are covered by the PowerGard™ Protection Plan Residential contract. Please review the Terms & Conditions of the program or check with your local John Deere dealer for more details.

Is there a deductible?

There are no repair deductibles on Comprehensive PowerGard™ Residential plans. Please review the Terms & Conditions of the program for more details.

Where can I get service on my covered products with PowerGard™ Protection Plan Residential?

As with the manufacturer's warranty, all John Deere Dealers can perform repairs covered by PowerGard™ Protection Plan Residential contracts.

What responsibility do I have for maintaining my covered product under PowerGard™ Protection Plan Residential?

Please review the contract Terms & Conditions and consult your Operator's Manual regarding your maintenance responsibilities.

I purchased a PowerGard™ Protection Plan Residential contract and I am moving. How do I get service?

Please have the address in your warranty records changed by your local John Deere Dealer. Any John Deere Dealer near your new location will be able to provide repair service under your PowerGard™ Protection Plan Residential contract.

Is the PowerGard™ Protection Plan Residential contract transferable?

Yes, you can transfer the PowerGard™ Protection Plan Residential contract to the next Residential owner, instead of canceling and receiving a prorated refund if you sell or trade your equipment. The original owner would need to complete and send the Contract Transfer Form to the PowerGard™ Residential Customer Contact Center (contact information below). Please see the Contract Transfer Form for more details.

John Deere Powergard Protection Plan Residential
PO Box 151
Norwalk, CT 06852-0151

customerservice@johndeerepppr.com

For questions: (800) 377-3931

Refer to the contract's Terms & Conditions for additional details.

How do I cancel my PowerGard™ Protection Plan Residential coverage?

If you wish to cancel your Agreement within sixty (60) days of Agreement purchase and have not had any claims, you can return to the Selling Dealer you purchased your Agreement from. State laws vary, but typically a full refund is provided if a customer cancels within 60 days of contract purchase. If you cancel after sixty (60) days of receipt of your Agreement, please contact Customer Service to receive a pro-rata refund (see below). Refer to the contract's Terms & Conditions for additional details.

Customers must contact the PowerGard™ Residential Customer Contact Center in writing (e.g. email or US mail) and the cancellation request should include the following:

  1. Machine PIN
  2. Customer name
  3. Address
  4. Phone
  5. A brief reason for requesting cancellation.

The request can be submitted in the following ways:

If you have any additional questions, please contact the PowerGard™ Residential Customer Contact Center Customer Service at 1-800-377-3931.

When would I receive my cancellation refund?

In 10 - 14 business days.

Who do I call when I have a problem with my product or if I need service?

Please call your local John Deere Dealer.

Who do I contact if I have questions about my PowerGard™ Protection Plan Residential contract?

You can contact your local John Deere Dealer or call John Deere at (800) 537-8233.

What happens to my PowerGard™ Protection Plan Residential contract if I sell my product?

Owners who sell or trade equipment can transfer the PowerGard™ Protection Plan Residential contract to the next Residential owner instead of canceling and receiving a prorated refund. The original owner sends the completed Contract Transfer Form to PowerGard™ Residential Customer Contact Center (contact information below). The Contract Transfer Form includes instructions.

John Deere Powergard Protection Plan Residential
PO Box 151
Norwalk, CT 06852-0151

customerservice@johndeerepppr.com

For questions: (800) 377-3931

The contract can also be cancelled for a prorated refund. Please consult the Terms & Conditions for more details.

What payment methods are acceptable?

Check and Credit Card (VISA, MasterCard, American Express and Discover Card).

What is FlexPay?

FlexPay is a partial payment option available for credit card purchases. A partial payment plan is defined as a Plan that is not paid in full at the time of the initial purchase. The selection of FlexPay as a payment option must be made at the time of contract purchase. For FlexPay contracts, payments must be received by the scheduled date or your PowerGard™ Protection Plan Residential contract will be suspended until payment is received. The payment schedule will be provided to you at the time of the initial purchase. You are responsible for ensuring that your method of payment (credit or debit card) is valid for each scheduled payment.

Should you fail to resolve a payment issue, we will send you a notice of cancellation and you will receive a pro-rata refund based on the amount you have already paid (less a twenty-five dollar ($25.00) cancellation fee, or ten percent (10%) of the purchase price (whichever is less), less the cost of claims paid). Please refer to the Terms & Conditions for further information regarding our cancellation policy.

Should you fail to resolve a payment issue, we will send you a notice of cancellation and you will receive a pro-rata refund based on the amount you have already paid (less a twenty-five dollar ($25.00) cancellation fee, or ten percent (10%) of the purchase price (whichever is less), less the cost of claims paid). Please refer to the Terms & Conditions for further information regarding our cancellation policy.

What is the difference between a warranty and an extended service plan such as PowerGard™ Protection Plan Residential?

As stated by the U.S. Federal Trade Commission: a warranty comes with a new product and is included in the original price; an extended service plan is arranged at additional cost. An extended service plan is a promise to perform (or pay for) specific repairs and/or services. The separate and additional cost distinguishes an extended service plan or extended protection plan from a warranty.

If purchased from another individual or at a farm auction, can I still purchase PowerGard™ Protection Plan Residential?

Contact your John Deere Dealer to find out if your machine is eligible.

How do I know that my PowerGard™ Protection Plan Residential coverage has been activated?

Contract documents with coverage terms will be sent to you at the address you provide while purchasing your contract. If you purchase a contract via the PowerGard™ Protection Plan Residential website (www.johndeerepppr.com), a purchase confirmation will also be emailed to you at the email address you provide.

What is the best way for me to find more general information?

Contact your local John Deere Dealer and review the materials on the PowerGard™ Protection Plan Residential website (www.johndeerepppr.com).

I am purchasing a different machine and need my PowerGard™ Protection Plan Residential contract transferred from my previous machine to the new one. Is this transferable?

No. The contract that was purchased stays with the machine. You can cancel the contract for a prorated refund or transfer it to the new owner of the machine. You can then purchase a PowerGard™ Protection Plan Residential contract on your new machine.

My machine just went out of the manufacturer's warranty. Can I still purchase a PowerGard™ Protection Plan Residential contract? If so, how?

No. Once a customer owned machine is beyond the manufacturer's warranty term, a PowerGard™ Protection Plan Residential contract is not available for that machine.

My PowerGard™ Protection Plan Residential contract is going to expire; can I buy additional coverage for my machine?

Renewal options may be available depending on machine and original plan term. Contact your local John Deere Dealer or call John Deere at (800) 306-6936, Monday – Friday 9 am – 5 pm ET, for more information.

PowerGard™ Protection Plan Residential coverage is issued by National Product Care Company, 175 West Jackson Blvd, Chicago, IL 60604; in AZ, FL & OK by Service Saver, Inc. 175 West Jackson Blvd, Chicago, IL 60604, FL license #80173; in TX by National Product Care Company dba Texas National Product Care Company, Inc. 175 West Jackson Blvd, Chicago, IL 60604; and in WA by ServicePlan, Inc. 175 West Jackson Blvd, Chicago, IL 60604. Coverage provided under form number JD-ALL-MRP (04-15).